A medical facility in a safe and luxurious setting in the heart of the La Côte region
Domaine de La Gracieuse is a hotel residence for older people in Lonay. It is made up of two distinct structures which give residents continuous access to the services of health professionals and also to a wide range of sporting, cultural and wellness activities. The Care Unit is one of these structures. We spoke to Joanna César to find out more about her role as customer and reception manager at the unit, which strives for excellence in all areas.
What is the role of the La Gracieuse Care Unit ? Our Care Unit has been set up to offer comprehensive, top-of-the-range, seamless medical care to our guests. Its aim is to give each resident the opportunity to create a safe and secure home-from-home, in a welcoming and friendly atmosphere, while looking after their health on a daily basis. In order to do this, each of our employees strives to provide individualised care and support according to the programme that we draw up for each new long-stay resident following their admission, and in collaboration with their family, loved ones and the multi-disciplinary team. What kind of residents is this particular structure aimed at ? It is mainly elderly people of the third and fourth age who move into the Care Unit. Saying that, we do sometimes welcome younger people who come to stay with us temporarily for rehabilitation or convalescence, and also exceptionally for a long stay. What type of support does the Care Unit offer ? Whether it’s the global care package or an individualised programme, our entire multi-disciplinary team is involved. To this end we make doctors, pharmacists, nurses and nursing assistants, physiotherapists and occupational therapists available to support our guests For well-being there are manicurists, chiropodists, beauticians, hairdressers and spiritual support. And for the comfort of guests there are chefs, hotel staff, a laundry service, technical-transport staff for people with disabilities and a housekeeping team. From a medical perspective, the Care Unit is run by a head doctor, who assumes overall medico-administrative responsibility and works closely with the head nurse to ensure the smooth running of the service. For end-of-life patients, care and support are provided in accordance with the guidelines of the Swiss Society for Medicine and Palliative Care and the medical-ethical guidelines and recommendations of the Swiss Academy of Medical Sciences (from May 18, 2004). What hotel services does the Care Unit offer ? We offer furnished rooms and apartments for short or long stays. Each unit has a bathroom or shower, toilets, a television, a safe, a balcony or a terrace, an alarm system, and residents can call on a 24-hour care service provided by nursing staff. Each resident can personalise their room or apartment by bringing in items of furniture, paintings or other items. This is accompanied by a hotel package which includes high-quality services such as: - provision and maintenance of bed linen and towels; - daily cleaning of the room or apartment; - full board: breakfast, lunch, snacks and evening meal, all adapted to dietary requirements and food preferences, which can be served in the room; - and more What is the procedure for admission to the Care Unit ? Those interested are invited to contact me personally; I will be happy to provide them with additional information and to indicate which medical documents are necessary to consider their admission. Note that the admission of each guest is scheduled after a discussion with the whole team at an admission committee. To find out more about the La Gracieuse Care Unit or the residence as a whole, call Joanna César, Customer Service Manager and Head of Reception on + 41 (0) 21 804 51 51. or fill out the form on the website www.gracieuse.ch. You can also scan this article with the Communemag application to find out more information about the Domaine de La Gracieuse.